<p data-start=”997″ data-end=”1166″><strong data-start=”997″ data-end=”1044″>How do I place an order for crystal awards?</strong><br data-start=”1044″ data-end=”1047″ />Simply choose the award you want, enter your engraving details, upload artwork if needed, and complete checkout online.</p>
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<p data-start=”1173″ data-end=”1322″><strong data-start=”1173″ data-end=”1212″>Can I see a proof before engraving?</strong><br data-start=”1212″ data-end=”1215″ />Yes. We provide an award proof for approval before engraving begins so you can confirm the layout and text.</p>
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<p data-start=”1329″ data-end=”1490″><strong data-start=”1329″ data-end=”1368″>Is engraving included in the price?</strong><br data-start=”1368″ data-end=”1371″ />Yes. All crystal awards include engraving with text and/or artwork in one location. There are no hidden engraving fees.</p>
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<p data-start=”1497″ data-end=”1669″><strong data-start=”1497″ data-end=”1540″>Can I add my company logo to the award?</strong><br data-start=”1540″ data-end=”1543″ />Yes. Most awards can include your company logo along with custom text. Logos are best submitted in black and white EPS format.</p>

<p data-start=”1862″ data-end=”1882″>Add these questions:</p>
<p data-start=”1884″ data-end=”2012″><strong data-start=”1884″ data-end=”1918″>How long does production take?</strong><br data-start=”1918″ data-end=”1921″ />Production time is typically 5–7 business days after the customer approves the award proof.</p>
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<p data-start=”2019″ data-end=”2114″><strong data-start=”2019″ data-end=”2048″>Do you offer rush orders?</strong><br data-start=”2048″ data-end=”2051″ />Yes. Rush production may be available for an additional charge.</p>
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<p data-start=”2121″ data-end=”2230″><strong data-start=”2121″ data-end=”2153″>How long does shipping take?</strong><br data-start=”2153″ data-end=”2156″ />UPS shipping typically takes 2–5 business days depending on your location.</p>
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<p data-start=”2237″ data-end=”2343″><strong data-start=”2237″ data-end=”2274″>What shipping carrier do you use?</strong><br data-start=”2274″ data-end=”2277″ />We ship all awards using UPS to ensure safe and reliable delivery.</p>

<p data-start=”2503″ data-end=”2682″><strong data-start=”2503″ data-end=”2534″>What is your return policy?</strong><br data-start=”2534″ data-end=”2537″ />Because each award is custom engraved, we do not offer refunds. We will replace items with a manufacturing defect or engraving error on our part.</p>
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<p data-start=”2689″ data-end=”2847″><strong data-start=”2689″ data-end=”2726″>What is your cancellation policy?</strong><br data-start=”2726″ data-end=”2729″ />Orders canceled after award layout approval will be charged the full order amount minus shipping and handling charges.</p>