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If you have additional questions about custom crystal awards, engraving, or placing an order, our team is happy to help.
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Crystal Awards FAQ
If you have questions about ordering custom crystal awards, engraving, artwork requirements, production times, or shipping, you’ll find the answers below. At Crystal Award Store, we specialize in high-quality crystal awards for corporate recognition, employee appreciation, and special achievements.
Our awards are engraved using a professional sandblasting process that produces deep, permanent etching for a clean and elegant finish. Every order includes a proof for approval before engraving to ensure your award looks exactly the way you expect. Browse the frequently asked questions below for more details about ordering, personalization, shipping, and our policies.
Our personalized crystal awards are popular for corporate recognition programs, employee achievement awards, retirement gifts, and sales recognition events. Each award is custom engraved using a precision sandblasting process to ensure a permanent and elegant design.
Ordering & Personalization
How do I place an order for crystal awards?
Simply choose the award you want, enter your engraving details, upload artwork if needed, and complete checkout online.
Can I see a proof before engraving?
Yes. We provide an award proof for approval before engraving begins so you can confirm the layout and text.
Is engraving included in the price?
Yes. All crystal awards include engraving with text and/or artwork in one location. There are no hidden engraving fees.
Can I add my company logo to the award?
Yes. Most awards can include your company logo along with custom text. Logos are best submitted in black and white EPS format.
Production & Shipping
Add these questions:
How long does production take?
Production time is typically 5–7 business days after the customer approves the award proof. view our shipping policy.
Do you offer rush orders?
Yes. Rush production may be available for an additional charge.
How long does shipping take?
UPS shipping typically takes 2–5 business days depending on your location. view our shipping policy.
What shipping carrier do you use?
We ship all awards using UPS to ensure safe and reliable delivery.
Returns & Policies
What is your return policy?
All of our products are custom-made and engraved to order. Because of this, we do not accept returns, refunds, or exchanges for orders where the customer has provided incorrect information or has changed their mind. If an item arrives damaged, defective, or contains an engraving error caused by us, we will replace the item at no additional cost. Customers must notify us within 7 days of receiving the order and provide details and photos of the issue. We are not responsible for customer-submitted errors, including spelling, dates, or design choices. Please view our full Refund Policy
What is your cancellation policy?
Orders can be canceled prior to artwork approval. Orders may not be canceled after layout approval, which starts production of your order.